Refund Policy

Applicability

This policy applies to service fees paid to Consolvia Prime for assistance services. It does not apply to any amount paid by you directly to a lender.

[Insert the effective date and the services to which this policy applies.]

Service Fees

[Insert the fee structure: one-time fee, staged fees, applicable taxes and the point at which each fee becomes payable.]

Refund Eligibility

Refund eligibility is assessed against the following criteria:

• [Insert the cooling-off period, if any, during which a full refund may be requested.]
• [Insert the circumstances in which a partial refund may be considered, and how the deductible portion is calculated.]
• [Insert the circumstances in which fees are non-refundable, such as work already performed.]

Fees Not Linked to Outcome

Service fees relate to the assistance and guidance provided, not to any particular result. As lender decisions are outside our control, an unfavourable lender decision does not by itself create a refund entitlement, except as expressly stated in this policy.

How to Request a Refund

• Write to support@consolviaprime.com with your name, registered mobile number and case reference
• State the reason for the refund request and attach the payment receipt
• [Insert the acknowledgement timeline and the internal review process.]

Processing Timelines

[Insert the number of business days for review and, once approved, for the refund to be credited to the original payment method.]

Cancellation of Engagement

[Insert the process by which either party may cancel an ongoing engagement and the consequences for fees already paid.]

Disputes

If you are not satisfied with the outcome of a refund request, you may escalate the matter through our grievance redressal process at grievance@consolviaprime.com.